Common Questions
How do I check my email account using webmail?
You can access webmail a couple different ways:
1. Go to webmail."your domain name" (e.g. webmail.domain.com). Then sign in with your full email address and password (that you set up in the control panel).
Is spam filtering enabled on my email accounts?
Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites. If our spam filtering software suspects that an incoming message is spam, it will send the message to the Spam folder or prefix the message with "[SPAM]" depending on your email settings.
Editing Spam Filtering for an Email Account
To edit spam filtering settings for an individual email account:
1.Log into webmail for the email account in question.
2.Click on the Settings link on the top right corner.
3.Click on the Manage spam options link on the left menu. You can also manage your white/black list there as well.
Is there Antivirus Protection on my email accounts?
We are constantly updating our virus and spam filtering features.
What are the limits on SMTP email?
When sending out email from your email client such as Mac Mail or Outlook, webmail or using authentication in your code to our mail system, there are limitations on how many messages you can send out.
You may not use your Mail Service to send Bulk Mail. "Bulk Mail" means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction.
What are auto-responders? How do I set them up?
An autoresponder is an email that is sent automatically to anyone who sends an email to your account. You will still receive all of your messages as usual, but everyone who emails you will receive the message that you set up in response. If you are going to be out of the office, you can use this type of message to let people know when you will be back.
To set up an autoresponder.
1. Access your email using "webmail." and your domain (i.e. webmail.yourdomain.com).
2. Sign in with your username (i.e. jsmith@yourdomain.com) and password.
3. Click on the "Settings" link on upper left corner and then click on the "Incoming Mail."
4. On the "Auto-Reply" tab, change the "Status" to On and then enter your message and click on the "Save" button.
How do I save my outgoing messages?
As a default setting, all outgoing messages sent from webmail are automatically saved in your "Sent" folder
Does The Cloud support secure email?
Secure email is supported and below are the server names and ports that you can use to configure your email client(s) with:
POP3 with SSL
Address: secure.emailsrvr.com
Port: 995
IMAP with SSL
Address: secure.emailsrvr.com
Port: 993
SMTP with SSL
Address: secure.emailsrvr.com
Ports: 25, 465, 587, 8025, and 2525
What is my mail server?
There are several mail servers that are available to you.
Here are some of the mail servers that are available:
| Server Type | Server Name | Port |
|---|---|---|
| POP3 & IMAP | mail.(domain.com) | 110 (POP3) & 143 (IMAP) |
| POP3 & IMAP | mail.emailsrvr.com | 110 (POP3) & 143 (IMAP) |
| POP3 | pop.emailsrvr.com | 110 |
| IMAP | imap.emailsrvr.com | 143 |
| SMTP | smtp.emailsrvr.com | 25, 587, 8025, and 2525 |
| SMTP | mail.emailsrvr.com | 25, 587, 8025, and 2525 |
| SMTP | mail.(domain.com) | 25, 587, 8025, and 2525 |
| POP3 with SSL | secure.emailsrvr.com | 995 |
| IMAP with SSL | secure.emailsrvr.com | 993 |
| SMTP with SSL | secure.emailsrvr.com | 25, 465, 587, 8025, and 2525 |
Why can't my email attachments be sent?
Email attachments cannot be larger than 50 MB. If you are using an email client, make sure you have your email account properly configured