Support Website

Call 01624 626892 or email support@3legs.com

Quick Support

Quick Support

Quick Support is a remote desktop solution that allows our support agents to see your desktop and show you how to resolve the problem you are experiencing. These remote desktop sessions are only used on a per incident basis and are optional.

To start a remote desktop session, you will be asked to download and run the Quick Support application via the links below. You will then be asked to provide the ID and Password generated by this app. A remote desktop session can only be initiated with these details. Do not disclose these details unless you are sure about who you are talking to.

3 Legs QS for PC  3 Legs QS for Mac

Mac and Linux users please click here

   

Windows 10 or 11

If you are using Windows 10 or 11 you my get a message saying that "The app you're trying to install isn't a Microsoft-verified app". In order to run the Quick Support you will need to disable this in the Windows 10 Settings.

  1. Click the Start Menu button and open the settings (click on the gear icon)
  2. Click on Apps icon
  3. At the top where it says Installing apps only from Windows Store helps protect your device (Windows 10) or Choose where to get apps (Windows 11) click the dropdown and select the option Anywhere

Now try running the downloaded Quick Support file again.

Mac OS

  1. Start by downloading the Quicksupport file from the above link to your mac.
  2. Drag the icon in the window to your “Applications” folder to copy it to your computer. Then double-click to start it.
  3. Click the Open button on the security prompt
  4. Allow TeamViewer permissions to access your computer in the next window. Sequentially click on each button and allow it access.
  5. Clicking on “Open Screen Recording Preferences…” will open the “Security & Privacy” preferences pane. Check the box next to TeamViewer. The preference window will warn you that you will need to quit TeamViewer, click “Later”. Do not close the preferences window yet.
  6. In the same preferences window click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. You will need to enter your username and password for the computer. Once unlock, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. Do not close the preferences pane yet.
  7. In the left pane of the preferences window scroll down to “Full Disk Access” and select it. On the right pane click the “+” icon at the bottom of the list.
  8. In the file chooser click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. Click the “Open” button. A warning dialog will appear, dismiss it by clicking “Later”.
  9. You can now click the “Close” button on the TeamViewer “Review System Access” dialog. The application will then present you with credentials to provide to us.