Support Website

Call 01624 626892 or email support@3legs.com

Quick Support

Quick Support

Quick Support is a remote desktop solution that allows our support agents to see your desktop and show you how to resolve the problem you are experiencing. These remote desktop sessions are only used on a per incident basis and are optional.

For Windows

  1. Either click the link that we will ahve emailed to you or go to https://quicksupport.me and enter the code that we give you.
  2. If you already have Teamviewer installed click the Launch Appplication link and proceed to step 5. If you don't have teamviewer installed then click for Windows.
  3. TeamViewer QuickSupport will then be downloaded to your computer. Once the download has finished, open the TeamViewer file.
  4. If a dialog box appears, asking for permission. Go ahead and give the TeamViewer app permission by clicking Yes.
  5. Now wait while we connect and then click Join.

For MacOS

  1. Either click the link that we will ahve emailed to you or go to https://quicksupport.me and enter the code that we give you.
  2. If you already have Teamviewer installed click the Launch Appplication link and proceed to step 13. If you don't have teamviewer installed then click for macOS.
  3. TeamViewer QuickSupport will then be downloaded to your computer. Once the download has finished, open the TeamViewer file.
  4. Double-click the icon that has a white circle with a double-pointed arrow to start TeamViewer.
  5. Click Open if prompted.
  6. Check the small box after you read and agree to the terms of the software license agreement. Once it’s selected, click Continue.
  7. If you are running macOS Mojave (10.14) or later, TeamViewer requires your permission to use screen recording, mouse, and keyboard. Click on Configure Screen Recording → Open System Settings (“Open System Preferences” on older Macs).
  8. Next, enable TeamViewer QuickSupport. When prompted, input your administrator name and password to modify settings. On macOS Mojave (10.14), Catalina (10.15), Big Sur (11) and Monterey (12) you must first click the padlock in the bottom left corner, enter your administrator name and password, and then put a checkmark next to TeamViewer.
  9. Press the Quit & Reopen button. TeamViewer will exit and then will reopen itself on your screen.
  10. Now click on Configure Accessibility inside the TeamViewer window.
  11. Enable TeamViewer QuickSupport, then input your administrator name and password, to modify settings.
  12. Click on Continue in the TeamViewer window.
  13. Now wait while we connect and then click Join.

Older QuickSupport Download Links

3 Legs QS for PC  3 Legs QS for Mac

3 Legs QS for PC  3 Legs QS for Mac